Returns, Exchanges, and Complaints
Return and Exchange Policy
At BionicBand Original, we offer a 30-day money-back guarantee. If you are dissatisfied with your purchase, you can return it within 30 days of receiving your order.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with for any reason, you may return your purchase for a full refund (at the price you paid), store credit, or an exchange. Please see below for more information on our return policy.
Note that shipping and handling fees are non-refundable. Decals are not refundable either.
How to Return Items
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To initiate a return, please follow these steps:
RMA
To return an item, please email us at vendy @ bionicbandoriginal . com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number.
Pack the Item(s)
Ensure the items are in their original condition and packaging. Place the item securely in its original packaging.
Include the Following Information
- First and Last Name
- Your Invoice needs to include the Order Number and the date it was ordered
- Name of the item(s) you are returning
- The account number where you would like the refund to be processed
- AND Your Full Name and Address (for processing or issuing a refund via check)
Send to the Following Address
BionicBand Original
900 Laura St
Clearwater, FL 33755
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return to avoid timely delivery and lost of package on the way.
Notify Us
Please send an email to vendy @ bionicbandoriginal.com to let us know your package has been sent so we can monitor for your package. Include the mailing tracking number.
How to Exchange Items
If you would like to exchange an item, please follow these steps
RMA
To exchange an item, please email us at vendy @ bionicbandoriginal . com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number.
Pack the Item(s)
Place the item securely in its original packaging. Ensure the items are in their original condition and packaging.
Include the Following Information
- First and Last Name
- Your Invoice including the Order Number and the date of the ordered
- Name of the item(s) you are exchanging
- A check to cover the cost of shipping & handling
- Confirm Your Full Name and Address for delivery
Send to the Following Address
BionicBand Original
900 Laura St
Clearwater, FL 33755
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return to avoid timely delivery and lost of package on the way.
Notify Us
Please send an email to vendy @ bionicbandoriginal.com to let us know your package has been sent so we can monitor for your package. Include the mailing tracking number.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least forty five (45) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following terms cannot be returned or exchanged:
BionicBand Decals
Due to the nature of the decals we do not accept returns of this items. Any shipping and handling while purchasing/or receiving free decals may not be eligible for return/exchange.
For defective or damaged products, please contact us at the contact details below for further handling.
Complaints
If you have a complaint regarding an item, please provide a detailed description of the issue (including photos or videos if possible) and email us at [vendy @ bionicbandoriginal. com. Or send us a text at +1 727 758 3858. We will reach out to you with a solution as quickly as possible.
To return the item follow the instructions above. See " How to Return Items".
Get In Touch
Email: vendy @ bionicbandoriginal.com
Address: 900 Laura St, Clearwater, FL 33755
Hours: Mon - Fri 10 am - 3 pm EST
We are proud to be an authorized distributor of BionicBand resonance wristbands, each genuinely produced and trademarked in Europe. Our commitment is to ensure authenticity and quality with every product we offer.
We acknowledge that all claims and attributes regarding the BionicBand bioresonance band, including its operating principles, are based on our internal research, subjective perceptions, and testing conducted by two independent, non-governmental laboratories. The BionicBand is not intended to diagnose, treat, cure, or prevent any disease and has not been evaluated or approved by the FDA. Therefore, we make no warranties and present our product solely as a tool for promoting a healthy lifestyle.
To ensure fair business practices, we offer a 30-day money-back guarantee, even on used items, allowing each customer to decide for themselves about the suitability of the BionicBand and its alignment with their expectations. Please note that this product is not intended to replace medical care but is designed to complement a healthy lifestyle.
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